Refund Policy
This document explains the refund policy for our system
Last Updated: September 3, 2026
1. Introduction
This Cookie Policy explains what cookies are, how JEMINA uses them on our website, and how you can control them. By using our website, you consent to the use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files stored on your device that help websites remember information about your visit.
Cookies enhance your experience by:
- Remembering your preferences and settings
- Keeping you logged in during your visit
- Personalizing content and advertisements
- Analyzing website traffic and usage patterns
- Providing social media features
3. Types of Cookies We Use
Essential Cookies
Necessary for the website to function properly.
- Authentication: Keep you logged in
- Cart: Remember items
- Security: Protect against fraud
Analytics Cookies
Help us improve by tracking usage anonymously.
- Metrics: Page views & journeys
- Performance: Error tracking
- Testing: A/B tests
Marketing Cookies
Deliver personalized ads based on interests.
- Targeting: Ad personalization
- Social: Social media pixels
Functional Cookies
Enable enhanced personalization features.
- Preferences: Language & currency
- Location: Shipping estimates
4. Third-Party Providers
We work with trusted partners who may set cookies on your device:
| Analytics | Google Analytics, Hotjar, Mixpanel |
| Marketing | Facebook Pixel, Google Ads, Mailchimp |
| Payments | Stripe, PayPal, Mobile Money |
5. Managing Cookies
You can control cookies through our consent banner or your browser settings.
Impact of Disabling
Please note that disabling certain cookies may affect website functionality, such as keeping you logged in or saving your cart.
10. Contact Privacy Team
Email: privacy@jemina.com
Address: JEMINA Uganda Limited, Gulu, Uganda
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About JEMINA
Uganda's premier multivendor marketplace connecting buyers with trusted vendors across the country.
Plot 6, Republic Road, Gulu
support@jemi-na.com
+256765368348
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